Refund policy

Booking & Deposit

A 30% non-refundable deposit of the total booking fee is required to secure your event date. This deposit confirms your booking and allows us to begin preparations for your event.

Final Payment

The remaining balance is due 7 days before your event. Full payment must be received prior to delivery or setup.

Cancellations & Refunds

• Deposits are non-refundable.
• If you cancel your event after paying the deposit, the deposit will not be returned.
• Final payments are non-refundable.
• We may offer rescheduling options subject to availability.

Custom Orders & Services

Due to the bespoke nature of our balloon and event styling services, all orders and setups are non-refundable once materials have been purchased or work has commenced.

Weather & Balloon Longevity

Some events may be held outdoors. Due to the Queensland sun and heat, balloons may pop or lose shape more quickly in hot weather.

We strongly recommend indoor setups during summer for maximum longevity and quality of the balloons.

We cannot offer refunds or replacements for balloons affected by extreme heat, direct sunlight, or outdoor conditions beyond our control.

Contact

For any questions regarding deposits, cancellations, rescheduling, or weather concerns, please contact us at hello@glitterandglowballoonsco.com.au