Refund policy
Returns & Refund Policy
Glitter & Glow Balloons Co
Due to the custom nature of our products and services, this Returns & Refund Policy outlines how we handle refunds, returns, and issues.
1. Custom Orders & Services
All balloon installations, event styling, and customised products are made to order based on your selected design, colours, and event requirements.
As such, we do not offer refunds or returns for change of mind once an order has been placed or a booking has been confirmed.
2. Online Products & Balloon Orders
All online products are considered custom or perishable in nature.
We do not accept returns on balloon products once they have been prepared, collected, or delivered.
3. Hire Items
All hire items, including but not limited to backdrops, plinths, signage, frames, and props, remain the property of Glitter & Glow Balloons Co.
Hire items are non-refundable once booked.
Any damage, loss, theft, or excessive soiling of hire items will result in additional repair or replacement charges.
4. Faults or Issues
We take great care in preparing and installing all products.
If you believe there is an issue with your order or installation, you must contact us within 24 hours of delivery or event completion.
We may request photos or additional information to assess the concern.
After this period, we are unable to offer refunds or adjustments.
5. Weather & Outdoor Conditions
We are not responsible for damage, deflation, or deterioration of balloon products caused by weather conditions including wind, rain, heat, humidity, or direct sunlight.
Outdoor installations are completed at the client’s own risk and require a suitable wet weather backup plan.
6. Cancellations
All deposits and booking fees are non-refundable.
Cancellations may incur charges for materials already purchased or work already completed prior to cancellation.
7. Refunds
Refunds are not provided for change of mind, incorrect booking selections, or unused services.
Where a refund is approved due to a verified fault on our behalf, it will be processed using the original payment method where possible.
8. Contact
If you have any concerns regarding your order, please contact us as soon as possible so we can assist you.