Shipping policy

GLITTER & GLOW BALLOONS CO– Delivery, Setup & Pickup Policy


We’re delighted to make your celebration effortless from start to finish. Each display is prepared with care and delivered or styled to perfection — so all you need to do is enjoy the magic. Our team handles delivery, setup, and optional pack-down, so you can relax and enjoy your event in style.

Delivery & Setup


  • For large displays, installations, and styled setups, we offer full delivery, setup, and optional pack-down services.
  • Delivery and setup fees vary depending on:
    • Event location and access
    • Installation size and styling complexity
    • Time and date of delivery
  • A personalised quote will be provided after receiving your event details via our contact form or after your order submission.

 

Additional Notes

  • Larger installations, complex venues, or restricted access (e.g., stairs, no lift) may incur additional setup time fees.
  • Final pricing is confirmed in your personalised quote after reviewing your event details.

Pack-Down Service

  • If your event requires removal after hours or the following day, our team can return for professional pack-down and collection.
  • This service is quoted separately depending on timing and travel distance.


Delivery, Setup & Pack-Down Pricing


  • All deliveries, setups, and pack-downs are personally managed by our team to ensure your display is handled with care.
  • Delivery fees are calculated based on travel distance from Bellmere, QLD at $1 per kilometre (each way).
  • Studio Pick-Up: Complimentary from Bellmere or Maroochydore for eligible items.
  • Delivery & Setup: Minimum of 2 trips (delivery + setup).
  • Full Installations with Pack-Down: 4 trips total (delivery, setup, pack-down, and return).
  • Each booking includes a detailed quote confirming travel, setup, and pack-down costs before your event date.


Example


  • If your event location is 30 km from Bellmere and requires delivery, setup, and pack-down (4 trips), the travel component would be approximately $120 total (30 km x $1 x 4 trips).


Studio Pick-Up

  • Pick-up is available from:
    • Bellmere (Brisbane North)
    • Maroochydore (Sunshine Coast)
  • Pick-up is ideal for smaller items such as helium bouquets, centrepieces, or jumbo balloons.
  • Once your order is confirmed, collection details and times will be provided to ensure a smooth handover.

Weather & Balloon Longevity


  • For outdoor events, balloons may pop or lose shape in extreme heat or direct sunlight.
  • We strongly recommend indoor setups during summer for longevity and quality.
  • We cannot offer refunds or replacements for balloons affected by outdoor conditions beyond our control.

 

Contact


  • For any delivery, setup, or pickup questions, please contact us at hello@glitterandglowballoonsco.com.au