Shipping policy
Shipping & Delivery Policy
Glitter & Glow Balloons Co
This Shipping & Delivery Policy outlines how we handle delivery for both online products and full-service event styling.
1. Delivery Areas
We currently offer delivery across Brisbane and surrounding areas. If you are unsure whether your location is included, please contact us prior to placing your order.
2. Delivery Fee
A standard delivery fee of $150 applies to all deliveries, including full-service event installations and product deliveries, unless otherwise stated.
Delivery fees are calculated at checkout or provided as part of your event quotation.
3. Processing Time & Booking Notice
Online bookings and product purchases must be made at least seven (7) days prior to your event date. This allows time for stock preparation, ordering, coordination, and scheduling.
For bookings or purchases required within seven days, please contact us directly to check availability. Short-notice bookings are not guaranteed and may incur additional fees.
4. Delivery Times
Delivery and installation times are scheduled in advance based on your event requirements and venue access.
We do our best to arrive within the agreed timeframe; however, delays may occur due to traffic, venue access, or unforeseen circumstances. We will always communicate with you should this occur.
5. Venue Access & Responsibilities
Customers must ensure:
- Suitable parking is available for unloading
- Venue access is provided at the agreed time
- Any access restrictions are communicated in advance
Additional charges may apply for delays, long carrying distances, stairs, restricted access, or return visits.
6. Installation & Setup
For full-service events, our team will complete installation on-site as per your booking.
Once installation is complete, all items become the responsibility of the client and venue.
Balloon installations and styling must not be moved or altered after setup.
7. Weather Conditions (Outdoor Events)
Outdoor deliveries and installations are subject to weather conditions including wind, rain, heat, humidity, and direct sunlight.
The client is responsible for providing a suitable wet weather backup location for all outdoor events.
We are not responsible for the performance or longevity of balloon products in outdoor environments.
8. Grab & Go Collection Orders
Where collection is selected or available, customers are responsible for safely transporting balloon products.
We are not liable for any damage that occurs after collection.
9. Delivery Issues
If delivery cannot be completed due to incorrect information, inaccessible venues, or no authorised person available at the agreed time, additional fees may apply for re-delivery or waiting time.
10. Contact
If you have any questions about delivery or shipping, please contact us prior to placing your order so we can assist you.